24/7 alarm monitoring
Monitoring. Someone is always listening.
Your fire alarm signals an alarm receiving centre, day or night, and every activation is responded to.
Most fire alarms activate when the building is empty. A monitored system means somebody knows about it at three in the morning, rather than at nine the next day when the first person through the door notices the panel.
Your panel signals our alarm receiving centre. Activations are escalated to your key holders and to the fire service in line with the escalation list you set. Faults are investigated over the phone first, because a good share of them are resolved without anybody driving anywhere, and a technician is dispatched when needed.
The part that goes stale is the key holder list. People leave, numbers change, and the list quietly stops describing your business. It gets reviewed once a year as part of the service.
What the work covers
Connection
Your panel is connected to the alarm receiving centre and the signalling path is tested.
Alarm response
Activations are escalated to your key holders and to the fire service according to the escalation list you set.
Fault handling
Faults are investigated over the phone first, and a technician is dispatched when needed.
Annual review
The signalling path, the escalation list and the key holder details are reviewed and corrected once a year.
Why people call us about this
A building that is empty at night, at weekends, or over the holidays.
An insurer or a landlord asking for monitored detection.
An activation nobody knew about until the next morning.
A key holder list with people on it who have left the company.
Start with a free site survey.
A technician walks the building with you and puts the findings in writing. It is free, there is no obligation to proceed, and the findings are yours either way.